Connect And Assure Specialist

794

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Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
** The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to enhance customer experience and operational efficiency. The position requires strong technical knowledge of telecommunications, particularly in troubleshooting, and excellent communication skills. **

Job Summary

  • The role is accountable for end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers equal employment opportunities, great training, true flexible working arrangements, and a commitment to an inclusive workplace.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to enhance customer experience and operational efficiency. The position requires strong technical knowledge of telecommunications, particularly in troubleshooting, and excellent communication skills. **

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Business customer operational support
  • Stakeholder engagement skills

Nice-to-have

  • Customer empathy and excellent communication
  • Organisational skills
  • Sound decision-making within processes
  • Continuous improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environment
  • Solid case or account management experience

Work Rights

Must have full working rights in Australia

Tailored Resume

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