Design and deliver end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking front & back-office operations
Job Summary
Design and deliver end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking front & back-office operations.
This role is central to shaping Target Operating Models (TOMs), eliminating process debt, and embedding intelligent automation and AI solutions.
The successful candidate will drive measurable improvements in customer experience, operational efficiency, and control effectiveness—aligned to Barclays’ transformation strategy and digital-first agenda.
Matching Summary
Design and deliver end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking front & back-office operations.