Digital Operations, Analyst

AIA

1 year experience in claims processing
Review and approve claims accurately
Handle customer inquiries and complaints
The role is critical for ensuring a great customer experience in Claims Handling by adhering to best-in-class SOPs

Job Summary

  • The role is critical for ensuring a great customer experience in Claims Handling by adhering to best-in-class SOPs.
  • Candidates will serve as the primary point of contact for customers, resolving inquiries and managing claims settlements efficiently.
  • The position involves participating in User Acceptance Testing (UAT) and driving system changes to improve claims processing workflows.

Matching Summary

The role is critical for ensuring a great customer experience in Claims Handling by adhering to best-in-class SOPs.

Skills & Requirements

Must-have

  • 1 year experience in claims processing
  • Review and approve claims accurately
  • Handle customer inquiries and complaints
  • Monitor customer related KPIs
  • Participate in UAT for new processes

Nice-to-have

  • Entrepreneurial attitude in fast paced environment
  • Strong conceptual thinking and innovative mindset
  • Ability to build relationships internationally
  • Results oriented problem solver
  • Team player with excellent communication skills

Key Requirements

  • 1 year working experience in claims processing preferred

Work Rights

Not specified

Tailored Resume

Cover Letter