Senior Customer Support Agent - Bilingual English/japanese

Xplor Technologies

Meguro City, Japan
On-site
Bilingual english/japanese fluency
Handle inbound support tickets via zendesk
First-level technical diagnosis
As a Senior Customer Service Advisor based in Tokyo, Japan, you'll be at the heart of that, supporting a network of approximately 1,200 gyms across Japan and the broader APAC region as part of our Global Operations team

Job Summary

  • As a Senior Customer Service Advisor based in Tokyo, Japan, you'll be at the heart of that, supporting a network of approximately 1,200 gyms across Japan and the broader APAC region as part of our Global Operations team.
  • You'll work at the intersection of customer experience and technical problem-solving, acting as the trusted connection between our Japanese client's HQ and our UK-based technical team.
  • At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

Matching Summary

As a Senior Customer Service Advisor based in Tokyo, Japan, you'll be at the heart of that, supporting a network of approximately 1,200 gyms across Japan and the broader APAC region as part of our Global Operations team.

Skills & Requirements

Must-have

  • Bilingual English/Japanese fluency
  • Handle inbound support tickets via Zendesk
  • First-level technical diagnosis
  • Excel-based billing validations
  • Deliver against KPIs and SLAs

Nice-to-have

  • Curious and empathetic people
  • Motivated by meaningful work
  • Positive outlook
  • Comfortable with ambiguity
  • Big picture thinkers and doers

Key Requirements

  • 2+ years in customer support or technical support
  • Native-level Japanese
  • Professional English
  • Worked with Zendesk or similar ticketing platform

Work Rights

Legally authorised to work in Japan

Tailored Resume

Cover Letter