Lead Customer Service Representative

Destination Pet

Boise, Idaho, United States
Base: $16.00ph doe; bonus/equity: + tips; benefits...
1+ year customer service experience
Ability to lift 40 lbs
Evening weekend holiday availability
The role involves leading a team of customer service representatives while managing escalated client issues with empathy

Job Summary

  • The role involves leading a team of customer service representatives while managing escalated client issues with empathy.
  • Employees must be physically capable of standing, walking, climbing stairs, and lifting up to 40 pounds regularly.
  • Compensation starts at $16.00 per hour plus tips, with benefits including telehealth, 401k, and pet insurance.

Matching Summary

The role involves leading a team of customer service representatives while managing escalated client issues with empathy.

Salary

Base: $16.00/hour DOE; Bonus/Equity: Plus tips; Benefits: Telehealth, 401k, Pet Insurance

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • Ability to lift 40 lbs
  • Evening weekend holiday availability
  • Front desk and phone management
  • Team mentoring and training

Nice-to-have

  • Experience in retail or hospitality
  • Passion for pets and animal care
  • Cool under pressure handling emergencies
  • Strong interpersonal communication skills

Key Requirements

  • High school diploma or equivalent
  • Minimum 1 year in customer service role
  • Availability on evenings weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter