Knowledge Management Advisor

RAC

Joondalup, Australia
On-site
Create and maintain knowledge articles
Translate complex information
Liaise with stakeholders and smes
RAC is seeking a Knowledge Management Advisor to enhance knowledge accessibility within its Sales and Member Service unit in Joondalup, Australia. The role involves creating, maintaining, and optimizing knowledge content to support consistent, high-quality service outcomes for members

Job Summary

  • This role is critical in ensuring our people have access to accurate, accessible and easy-to-use information, enabling consistent, high-quality outcomes for our members.
  • You’ll play a key role in embedding knowledge management into business-as-usual, while championing a culture of continuous improvement and capability uplift.
  • You’ll enjoy: Access to exclusive RAC member benefits, Flex@RAC – our flexible working program, A strong Diversity & Inclusion strategy.

Matching Summary

Match Score: 85

RAC is seeking a Knowledge Management Advisor to enhance knowledge accessibility within its Sales and Member Service unit in Joondalup, Australia. The role involves creating, maintaining, and optimizing knowledge content to support consistent, high-quality service outcomes for members.

Skills & Requirements

Must-have

  • create and maintain knowledge articles
  • translate complex information
  • liaise with stakeholders and SMEs
  • ensure content meets standards
  • monitor usage and feedback
  • identify system enhancements
  • build knowledge management processes

Nice-to-have

  • champion continuous improvement
  • culture of continuous improvement
  • member and customer focus

Key Requirements

  • Experience in technical writing, content development or documentation management
  • Ability to simplify complex information using plain language
  • Experience with knowledge management tools, frameworks or methodologies
  • Advanced editing and proofreading capability
  • Strong analytical thinking skills
  • Highly collaborative
  • Excellent communication skills
  • Proactive and action-oriented

Work Rights

Not specified

Tailored Resume

Cover Letter