Senior Director Digital Customer Engagement Marketing

Newrez

Base: 119,600.00 - 219,120.00; bonus/equity: bonus...
Digital customer journey design
Multi-stage personalized customer journeys
Data-driven marketing approach
This role is responsible for defining and executing the E2E non-loan feature marketing roadmap, and E2E customer journey for tenured customers

Job Summary

  • This role is responsible for defining and executing the E2E non-loan feature marketing roadmap, and E2E customer journey for tenured customers.
  • The ideal candidate will take a customer-first, data-driven approach to designing multi-stage, personalized customer journeys, through a measured test-and-learn mindset.
  • Newrez offers a total rewards package designed to support your whole self, including medical, dental, vision insurance, a 401(k) with employer match, and paid time off benefits.

Matching Summary

This role is responsible for defining and executing the E2E non-loan feature marketing roadmap, and E2E customer journey for tenured customers.

Salary

Base: 119,600.00 - 219,120.00; Bonus/Equity: bonus based on individual and company performance, variable or annual; Benefits: medical, financial, various paid time off benefits

Skills & Requirements

Must-have

  • Digital customer journey design
  • Multi-stage personalized customer journeys
  • Data-driven marketing approach
  • Cross-functional collaboration
  • Digital marketing expertise
  • Marketing technology expertise
  • Lifecycle marketing expertise
  • Marketing measurement expertise
  • Performance optimization
  • Owned digital marketing channels

Nice-to-have

  • Customer-first mindset
  • Test-and-learn mindset
  • AI and innovation excitement
  • Failing fast and learning
  • Resilience and collaboration focus
  • Compliance and privacy familiarity

Key Requirements

  • 10+ years progressive experience
  • Proven track record leading teams
  • Bachelor’s degree required
  • Advanced degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter