Svp, Marketing Cloud, Customer Success

Salesforce

Multiple Locations
Base: $349,000 - $440,000 annually; bonus/equity: ...
Customer success leadership at scale
Ai-powered customer support
Customer adoption and value realization
The Senior Vice President, Marketing Cloud, will be responsible for delivering end-to-end customer success outcomes, ensuring customers realize value and achieve their business objectives through world-class technical support, proactive adoption programs, onboarding, and architect engagements

Job Summary

  • The Senior Vice President, Marketing Cloud, will be responsible for delivering end-to-end customer success outcomes, ensuring customers realize value and achieve their business objectives through world-class technical support, proactive adoption programs, onboarding, and architect engagements.
  • This leader will build deep partnerships with Product and Engineering, serving as the voice of the customer to drive continuous improvements in product quality.
  • Grow and lead a collaborative, outcome-driven Customer Success organization grounded in customer empathy, technical excellence, high productivity, and strong morale.

Matching Summary

The Senior Vice President, Marketing Cloud, will be responsible for delivering end-to-end customer success outcomes, ensuring customers realize value and achieve their business objectives through world-class technical support, proactive adoption programs, onboarding, and architect engagements.

Salary

Base: $349,000 - $440,000 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Success leadership at scale
  • AI-powered customer support
  • Customer adoption and value realization
  • Technical health and risk remediation
  • Customer feedback to Product/Engineering
  • Metrics-driven management and process optimization

Nice-to-have

  • Agentic transformation in customer support
  • Storytelling and executive presence
  • Customer empathy and technical excellence
  • Cross-functional program orchestration

Key Requirements

  • 15+ years Customer Success/technical support/product management
  • 5+ years senior leadership of Customer Success teams
  • Degree or equivalent relevant experience

Work Rights

Not specified

Tailored Resume

Cover Letter