Front Office Manager

Pyramid Global Hospitality

Tampa, Florida, US
Not specified; actual compensation pyckages based ...
**
3-5 years front office leadership experience
Strong working knowledge of pms systems
Opera pms experience preferred
** Pyramid Global Hospitality is seeking a Front Office Manager for their Saddlebrook Resort in Tampa, Florida. The ideal candidate will have 3-5 years of front office leadership experience in a hotel or resort environment and will be responsible for ensuring exceptional guest experiences, managing a high-performing team, and overseeing operational and financial aspects of the front office. **

Job Summary

  • The Front Office Manager leads all Front Office operations including the Front Desk, Guest Services, and Bell/Valet coordination to ensure exceptional guest satisfaction.
  • Pyramid Global Hospitality offers comprehensive benefits including health insurance, retirement plans, paid time off, and unique perks like on-site wellness programs and employee hotel rates.
  • This role requires a visible leader who actively engages with guests, resolves concerns promptly, and fosters a People First culture emphasizing respect and accountability.

Matching Summary

Match Score: 75

** Pyramid Global Hospitality is seeking a Front Office Manager for their Saddlebrook Resort in Tampa, Florida. The ideal candidate will have 3-5 years of front office leadership experience in a hotel or resort environment and will be responsible for ensuring exceptional guest experiences, managing a high-performing team, and overseeing operational and financial aspects of the front office. **

Salary

Not specified; Actual compensation packages based on skill set, experience, certifications, and location

Skills & Requirements

Must-have

  • 3-5 years Front Office leadership experience
  • Strong working knowledge of PMS systems
  • Opera PMS experience preferred
  • Lead daily Front Desk and Guest Services operations
  • Manage guest escalations and service recovery

Nice-to-have

  • Resort or luxury hospitality experience
  • Multi-outlet high-volume environment experience
  • Union workforce management experience
  • Pyramid Global Hospitality standards familiarity
  • Data-driven performance improvement skills

Key Requirements

  • Minimum 3–5 years of Front Office leadership experience
  • Required PMS experience with Opera preferred
  • Ability to work flexible schedules including evenings and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter