English Customer Support Agent Night Shift - Fixed Term

Aristocrat Interactive

Not specified; not specified; not specified
English language proficiency required
Live chat and email support experience
Kyc and account verification knowledge
The role involves responding promptly to customer inquiries regarding games, promotions, and technical issues via live chat and email

Job Summary

  • The role involves responding promptly to customer inquiries regarding games, promotions, and technical issues via live chat and email.
  • Candidates must assist with account verification processes including KYC while collaborating with departments like Fraud and Safer Gambling.
  • This position requires a dynamic professional committed to high customer satisfaction and first contact resolution within a regulated gaming environment.

Matching Summary

The role involves responding promptly to customer inquiries regarding games, promotions, and technical issues via live chat and email.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • English language proficiency required
  • Live chat and email support experience
  • KYC and account verification knowledge
  • Night shift availability commitment
  • First contact resolution focus

Nice-to-have

  • Collaboration with fraud and AML teams
  • Interest in gambling industry trends
  • Commitment to safer gambling practices
  • Continuous learning and training participation

Key Requirements

  • Mandatory background screening and regulatory approvals
  • Authorization to work without visa sponsorship
  • Ability to pass criminal background checks

Work Rights

Must be authorized to work without visa sponsorship

Tailored Resume

Cover Letter