Senior Customer Service Representative, Customer Contact Centre

Manulife Financial Inc

Hong Kong, Hong Kong
Hybrid
Handle customer enquiries and requests
Resolve customer queries via phone and email
Ensure accuracy and compliance
Manulife Financial Inc is seeking a Senior Customer Service Representative for their Customer Contact Centre in Hong Kong. The role involves addressing customer inquiries about various financial products and providing high-quality service, with a preference for candidates with relevant experience or qualifications

Job Summary

  • Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
  • Provide support to management and recommend productivity/service improvements.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Match Score: 75

Manulife Financial Inc is seeking a Senior Customer Service Representative for their Customer Contact Centre in Hong Kong. The role involves addressing customer inquiries about various financial products and providing high-quality service, with a preference for candidates with relevant experience or qualifications.

Skills & Requirements

Must-have

  • Handle customer enquiries and requests
  • Resolve customer queries via phone and email
  • Ensure accuracy and compliance
  • Excellent telephone manner
  • Good communication skills in English and Chinese

Nice-to-have

  • Support productivity improvements
  • Mature and pleasant personality
  • Self-motivated and able to work independently
  • Excellent service attitude

Key Requirements

  • 3+ years of customer service experience preferred
  • HKDSE/HKCEE/ diploma qualification
  • IIQE 1,3,5 preferred
  • Experience in financial products preferred
  • Fast and accurate typing skills (over 45 wpm)
  • PC literate in Word/Excel

Work Rights

Not specified

Tailored Resume

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