Technical Customer Service Team Lead

500

Not specified
Fluent in english language
Minimum 3 years people leader experience
Conflict resolution skills
The Technical Customer Service Team Lead position at Company 500 seeks a candidate with strong leadership and communication skills to manage a team effectively, handle conflicts, and improve processes. The ideal candidate should possess a minimum of three years of experience in a people leader role and have advanced computer skills, particularly with SAP or ERP systems

Job Summary

  • The role involves leading a team to inspire motivation and achieve common goals while managing order, complaint, and credit processes.
  • Candidates must possess strong conflict resolution abilities to handle disagreements diplomatically and act as the primary escalation point for supervisors.
  • The position requires advanced proficiency with SAP/ERP systems and the ability to coordinate workload balance within a specific division or country.

Matching Summary

Match Score: 85

The Technical Customer Service Team Lead position at Company 500 seeks a candidate with strong leadership and communication skills to manage a team effectively, handle conflicts, and improve processes. The ideal candidate should possess a minimum of three years of experience in a people leader role and have advanced computer skills, particularly with SAP or ERP systems.

Skills & Requirements

Must-have

  • Fluent in English language
  • Minimum 3 years people leader experience
  • Conflict resolution skills
  • SAP or ERP system knowledge
  • Order and complaint management

Nice-to-have

  • Emotional intelligence and empathy
  • Process improvement suggestions
  • Small project management capability
  • Advanced computer skills
  • Cross-functional problem solving

Key Requirements

  • 3+ years experience in people leader role
  • Fluent English communication required
  • Experience handling conflict situations
  • Knowledge of business and marketplace trends

Work Rights

Not specified

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