Patient Financial Services Phone Representative

University of Texas at Austin

Austin, TX, US
Base: $45,000 + depending on qualifications; bonus...
Hybrid
Handle patient billing inquiries
Verify insurance eligibility and benefits
Process payments and set up plans
The Patient Financial Services Representative is responsible for managing patient accounts and ensuring accurate billing and collections

Job Summary

  • The Patient Financial Services Representative is responsible for managing patient accounts and ensuring accurate billing and collections.
  • This role involves handling inbound and outbound calls to resolve billing inquiries and process payments for patients.
  • A hybrid work schedule is available after successful completion of onsite training and performance review.

Matching Summary

The Patient Financial Services Representative is responsible for managing patient accounts and ensuring accurate billing and collections.

Salary

Base: $45,000+ depending on qualifications; Bonus/Equity: Not specified; Benefits: Teacher Retirement System (TRS) eligible

Skills & Requirements

Must-have

  • Handle patient billing inquiries
  • Verify insurance eligibility and benefits
  • Process payments and set up plans
  • Follow up on unpaid claims
  • Accurate data entry into billing system

Nice-to-have

  • Excellent customer service skills
  • Resolve escalating patient concerns
  • Prepare reports on account statuses
  • Maintain detailed interaction records

Key Requirements

  • High School Diploma or GED
  • 1 year experience in healthcare billing or customer service
  • Compliance with HIPAA regulations
  • Background check required for finalists

Work Rights

Must have authorization to work in the United States

Tailored Resume

Cover Letter