Machine Technical Service Representative

Caterpillar UK

Texas, USA
Base: $112,710.00 - $169,060.00; bonus/equity: inc...
Machine product problem management
Dealer and customer facing
Technical aptitude and decision making
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other

Job Summary

  • Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
  • This role consults on machine product problem management within an assigned territory for Caterpillar machines, driving and supporting the Dealer Product Problem Management process.
  • This role travels frequently to dealer locations (50-70%) in Texas and a company vehicle and cell phone stipend are provided.

Matching Summary

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

Salary

Base: $112,710.00 - $169,060.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account, Flexible Spending Accounts, Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Must-have

  • Machine product problem management
  • Dealer and customer facing
  • Technical aptitude and decision making
  • Hands-on construction equipment experience
  • Extensive problem solving skills
  • Extensive service excellence and customer focus

Nice-to-have

  • Product support experience
  • Quality and/or engineering roles
  • Field based or dealer facing experience
  • Independent work on complex assignments
  • Dealership and dealer network experience

Key Requirements

  • Extensive product technical knowledge
  • Effective communication skills
  • Construction equipment/heavy machinery experience

Work Rights

Not specified

Tailored Resume

Cover Letter