The Fraud Operations Group Manager is responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud
Job Summary
The Fraud Operations Group Manager is responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud.
Responsibilities include managing fraud losses, ensuring analysts make appropriate decisions, developing merchant fraud and collusion detection strategies, and evaluating subordinate performance.
The role involves managing fraud loss, client experience, and OpEx, leveraging sentiment and NPS data, and producing data for senior leaders in monthly business reviews.
Matching Summary
The Fraud Operations Group Manager is responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud.
Salary
Base: $119,680.00 - $179,520.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off
Skills & Requirements
Must-have
Fraud loss portfolio management
Develop fraud management policies
Manage fraud losses
Risk/reward balance methodology
Merchant fraud detection strategies
Client experience management
Fraud loss and OpEx management
Nice-to-have
Leveraging sentiment and NPS data
Drive compliance with laws
Apply sound ethical judgment
Supervise activity of others
Create accountability
Key Requirements
10+ years of experience in a related role
Senior to advanced level Ops experience
People management experience
Strong people leadership skills
Strong communication skills
Risk control mindset
Bachelor’s degree/University degree or equivalent experience