Equity for all employees; flexible annual leave, p...
Fully remote
Servicenow incident and change management
Aws cloud infrastructure operations
Enterprise saas platform support
The role involves leading a team of technical SMEs to provide high-quality operational and technical cloud application and infrastructure management for internal business functions
Job Summary
The role involves leading a team of technical SMEs to provide high-quality operational and technical cloud application and infrastructure management for internal business functions.
Candidates must possess deep hands-on knowledge of ServiceNow to drive workflow optimization, data quality governance, and accurate operational reporting within an ITIL framework.
Arctic Wolf offers equity for all employees, flexible annual leave, comprehensive private benefits including medical insurance, and a commitment to diversity and inclusion.
Matching Summary
The role involves leading a team of technical SMEs to provide high-quality operational and technical cloud application and infrastructure management for internal business functions.
Salary
Equity for all employees; Flexible annual leave, paid holidays and volunteer days; Comprehensive private benefits plan including medical insurance, life insurance, and fertility support
Skills & Requirements
Must-have
ServiceNow incident and change management
AWS cloud infrastructure operations
Enterprise SaaS platform support
ITIL based support model
Team leadership and people management
Operational reporting and metrics analysis
Nice-to-have
Cross-functional stakeholder collaboration
Experience with Egnyte and Microsoft 365
Strong communication skills for non-technical audiences