The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team
Job Summary
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
Candidates will lead end-to-end business analysis from discovery workshops to detailed requirements, focusing on delivering measurable business value through the ServiceNow platform.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the time each quarter to be spent in the office or field.
Matching Summary
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Full lifecycle development for ServiceNow
ServiceNow ITSM and ITIL practices
Business analysis and requirements gathering
Nice-to-have
Proactive user-centric approach
Sun-drenched optimism and drive
Experience with PagerDuty integration
Strong analytical and problem-solving skills
Curious minds and courageous collaborators
Key Requirements
Minimum 12+ years of ServiceNow experience
ITIL Foundation Certification
Bachelor's degree in Computer Science or related discipline
Experience building processes for HR, Finance, Facilities