Body Shop Customer Service Rep

John Eagle Acura

Utica, NY, United States
Base: $16.00-$20.00 hourly; bonus/equity: not spec...
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Customer complaint resolution
Customer interaction record keeping
Verbal and written communication skills
** John Eagle Acura is seeking a Body Shop Customer Service Representative (CSR) for their Collision Center in Utica, NY. The ideal candidate will excel in customer service, possess strong problem-solving skills, and maintain high customer satisfaction through effective communication and complaint resolution. **

Job Summary

  • Our state-of-the-art Collision Center is looking for a Customer Service Representative, or CSR, who thrives on providing an excellent customer experience.
  • Our target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  • Information about LITHIA’s comprehensive benefits can be reviewed on our careers site and include competitive pay, medical, dental and vision plans, paid holidays and PTO, and more.

Matching Summary

Match Score: 75

** John Eagle Acura is seeking a Body Shop Customer Service Representative (CSR) for their Collision Center in Utica, NY. The ideal candidate will excel in customer service, possess strong problem-solving skills, and maintain high customer satisfaction through effective communication and complaint resolution. **

Salary

Base: $16.00-$20.00 hourly; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Customer complaint resolution
  • Customer interaction record keeping
  • Verbal and written communication skills
  • Computer proficiency
  • Customer support experience

Nice-to-have

  • Problem-solving skills
  • Empathetic and professional attitude
  • Ability to stay calm in stressful situations

Key Requirements

  • At least 18 years of age
  • Valid license in state of residence
  • High School graduate or equivalent

Work Rights

Valid license in state of residence required

Tailored Resume

Cover Letter