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Topsort is seeking a Customer Support Manager to join their Customer Success team, focusing on customer engagement and data analysis in a hybrid role. The ideal candidate should possess strong analytical and customer-facing skills, with a passion for improving customer experiences in a fast-paced, high-growth environment.
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Job Summary
The role sits at the intersection of customer success and data-driven analysis, requiring strong customer-facing skills and genuine curiosity.
Candidates will act as a trusted point of contact for customers while analyzing support trends to identify root causes and improve processes.
Topsort fosters a collaborative environment focused on winning internally and competitively externally with a sense of urgency and no endless meetings.
Matching Summary
Match Score: 75
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Topsort is seeking a Customer Support Manager to join their Customer Success team, focusing on customer engagement and data analysis in a hybrid role. The ideal candidate should possess strong analytical and customer-facing skills, with a passion for improving customer experiences in a fast-paced, high-growth environment.
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Skills & Requirements
Must-have
B2B SaaS customer support experience
Data analysis and dashboard creation skills
Strong written and verbal communication
Customer onboarding and workflow configuration
SLA tracking and process improvement
Nice-to-have
Experience in ad tech or retail media platforms
Basic SQL or data querying capabilities
Fluency in Spanish or Portuguese languages
Cross-functional collaboration with Product teams
Ability to thrive in fast-paced startup environments
Key Requirements
2+ years in B2B SaaS customer support or operations
Comfort working with messy data and building dashboards
High attention to detail and organizational skills