Member Experience Manager

Eosfitness

Land O' Lakes, FL, USA
Base: $18—$20 usd; bonus/equity: not specified; be...
On-site
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
EōS Fitness is seeking a Member Experience Manager to enhance member satisfaction and manage front desk operations at their Land O' Lakes, FL location. The ideal candidate will have a background in customer service or leadership within the fitness, hospitality, or service industries, and will embody the company’s core values

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic and collaborative team, free membership for you and plus one family member, and competitive pay plus vacation, holiday, and sick pay.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager to enhance member satisfaction and manage front desk operations at their Land O' Lakes, FL location. The ideal candidate will have a background in customer service or leadership within the fitness, hospitality, or service industries, and will embody the company’s core values.

Salary

Base: $18—$20 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk staff training and motivation
  • Facility cleanliness and safety standards
  • Online reputation management

Nice-to-have

  • Optimistic and fun work environment
  • Team player mentality
  • Proactive problem-solving

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter