It Support Accelerator

Barnard College

New York City, NY, United States
Base: $30ph - $35ph; bonus/equity: not specified; ...
Fully remote
First-level troubleshooting
Customer service
Technical support
Assist in transforming BCIT's customer service and technical support mechanisms by handling intake and first-level troubleshooting for student, faculty, and staff IT issues

Job Summary

  • Assist in transforming BCIT's customer service and technical support mechanisms by handling intake and first-level troubleshooting for student, faculty, and staff IT issues.
  • Surface opportunities to automate routine interactions and requests, strengthening self-service resources, improving knowledge delivery, and identifying opportunities for automation including AI tools.
  • Develop short instructional videos and create/update user-facing Knowledge Base articles based on recurring issues and ticket data.

Matching Summary

Assist in transforming BCIT's customer service and technical support mechanisms by handling intake and first-level troubleshooting for student, faculty, and staff IT issues.

Salary

Base: $30/hour - $35/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • First-level troubleshooting
  • Customer service
  • Technical support
  • Knowledge base creation
  • Instructional material development
  • On-campus presence

Nice-to-have

  • AI tool identification
  • Remote support experience
  • Team collaboration
  • Positive user interaction

Key Requirements

  • 2 years customer service/desktop support experience
  • Familiarity with Windows and macOS
  • Familiarity with common user software

Work Rights

Not specified

Tailored Resume

Cover Letter