Technical Support Engineer - Us Shift (fresh Graduates)

Swiftopps

Support through phone and web-case
Fluency in english written and spoken
Work permanently on us shift
We’re the world’s leading provider of secure financial messaging services, supporting a global community of more than 12,000 banks and financial institutions

Job Summary

  • We’re the world’s leading provider of secure financial messaging services, supporting a global community of more than 12,000 banks and financial institutions.
  • Key responsibilities include providing technical support, generating knowledge articles, updating training materials, and participating in service and product improvement projects.
  • We offer a competitive package, a diverse and inclusive environment, and support for accessibility accommodations during recruitment.

Matching Summary

We’re the world’s leading provider of secure financial messaging services, supporting a global community of more than 12,000 banks and financial institutions.

Skills & Requirements

Must-have

  • Support through phone and web-case
  • Fluency in English written and spoken
  • Work permanently on US shift
  • Strong analytical and troubleshooting skills
  • Customer-service mindset
  • Ability to work independently under stress

Nice-to-have

  • Team player in multicultural environment
  • Autonomous and flexible
  • Desire to learn and progress
  • Attention to detail
  • Strong drive to solve problems
  • Open-minded and adaptable

Key Requirements

  • Foundational knowledge in Operating Systems
  • Beginner knowledge in Networking protocols
  • Ability to work US shift including weekends
  • Excellent English communication skills
  • Stress resistant and able to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter