Customer Service Representative

EML

Parramatta, Australia
Hybrid (3 days remote after 3 months)
Inbound and outbound calls
Claim administration duties
Assist worker and employer with claim process
EML is seeking a Customer Service Representative to join their team in Parramatta, Australia, focused on supporting individuals in their return-to-work journey following injury. This full-time role offers a mix of in-office and remote work options, emphasizing empathy, communication skills, and a solution-oriented mindset

Job Summary

  • As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.
  • We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
  • EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other, Flexibility to work from home to support work/life balance, Comprehensive learning and development opportunities.

Matching Summary

Match Score: 85

EML is seeking a Customer Service Representative to join their team in Parramatta, Australia, focused on supporting individuals in their return-to-work journey following injury. This full-time role offers a mix of in-office and remote work options, emphasizing empathy, communication skills, and a solution-oriented mindset.

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Claim administration duties
  • Assist worker and employer with claim process
  • Record and maintain accurate records
  • Proficient use of Microsoft Office Suite

Nice-to-have

  • High level of empathy
  • Passionate about customer service
  • Great listening skills
  • Solution focused mindset
  • Embrace change with confidence

Key Requirements

  • Full time, permanent position
  • Work-from-home flexibility considered from month three

Work Rights

Not specified

Tailored Resume

Cover Letter