Senior Software Development Engineer, Self-service And Automation Team, Amazon Customer Service

Amazon

Ts, IN, United States
On-site
Software development engineer
Architecture
Gen-ai technologies
We are looking for a Senior Software Development Engineer to be part of a Global Product and Technology team whose innovations and strategies will define the next generation of customer experience for Amazon Customer Service

Job Summary

  • We are looking for a Senior Software Development Engineer to be part of a Global Product and Technology team whose innovations and strategies will define the next generation of customer experience for Amazon Customer Service.
  • As our Technical Leader, you'll architect next-generation customer facing systems that harness the power of Large Language Models, keeping us at the forefront of AI innovation.
  • Our mission is to apply machine learning to solve customer problems through our customer service channels without the need for agent intervention.

Matching Summary

We are looking for a Senior Software Development Engineer to be part of a Global Product and Technology team whose innovations and strategies will define the next generation of customer experience for Amazon Customer Service.

Skills & Requirements

Must-have

  • Software Development Engineer
  • architecture
  • Gen-AI technologies
  • Large Language Models
  • scalable enterprise solutions
  • customer facing systems

Nice-to-have

  • developer productivity at scale
  • technical demonstrations
  • mentoring fellow engineers
  • operational excellence standards

Key Requirements

  • Senior Software Development Engineer experience
  • Technical leadership experience
  • Experience with GenAI integration

Work Rights

Not specified

Tailored Resume

Cover Letter