Collaborate with Engineering, Product Management, Design and other cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience
Job Summary
Collaborate with Engineering, Product Management, Design and other cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience.
Ensure the operations team continuously delivers high quality customer outcomes, through quality monitoring, training, metric observability and process improvement.
Partner directly with customers to develop Standard Operating Procedures for supporting new Stripe lines of business.
Matching Summary
Collaborate with Engineering, Product Management, Design and other cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience.
Salary
$140,400 - $210,600/yr.
Skills & Requirements
Must-have
Scale operational infrastructure
High quality customer outcomes
Develop Standard Operating Procedures
Critical operational requirements
Cross-functional teams
Nice-to-have
Increase the GDP of the internet
Ambitious startups
Unprecedented opportunity
Key Requirements
Bachelor’s degree or foreign equivalent
2 years of experience in product or project strategy
2 years of experience in executing complex operational projects
2 years of experience in fast-paced work environment
2 years of experience in crafting written and verbal communications