CommBank is seeking a part-time Customer Banking Specialist for their Mount Lawley branch, focusing on delivering exceptional customer service and support. The role requires collaboration with colleagues to address customer needs and promote the bank's offerings
Job Summary
Build a personal connection with customers through meaningful conversations.
Complete Financial Health Checks to assess customers’ financial needs and identify any changes.
Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist.
Matching Summary
Match Score: 85
CommBank is seeking a part-time Customer Banking Specialist for their Mount Lawley branch, focusing on delivering exceptional customer service and support. The role requires collaboration with colleagues to address customer needs and promote the bank's offerings.
Skills & Requirements
Must-have
build personal connection with customers
assist with in-branch technology
respond to transactional needs
complete financial health checks
process loan and credit card applications
adhere to bank processes and procedures
Nice-to-have
passion for service excellence
holistic customer solutions
engage in community events
proactively call customers
Key Requirements
Ability to ask the right questions and find the right solutions
Act with integrity and place the customer at the centre
Ability to work independently and refer to specialists
Demonstrate ability to work in a busy retail environment