Perform cashiering duties and balance transactions
Assist guests with enquiries and complaints professionally
Momentus Hotel Alexandra is seeking a Guest Services Officer to manage guest check-in and check-out processes, address inquiries and complaints, and handle cashiering duties. The ideal candidate should possess strong customer service skills and be able to coordinate effectively with other departments to ensure smooth operations
Job Summary
The role involves managing the complete guest lifecycle from arrival check-in to departure check-out.
Employees are responsible for handling all financial transactions including payments and daily balancing.
Success requires coordinating with various hotel departments to ensure seamless guest service operations.
Matching Summary
Match Score: 85
Momentus Hotel Alexandra is seeking a Guest Services Officer to manage guest check-in and check-out processes, address inquiries and complaints, and handle cashiering duties. The ideal candidate should possess strong customer service skills and be able to coordinate effectively with other departments to ensure smooth operations.
Skills & Requirements
Must-have
Handle guest check-in and check-out procedures
Perform cashiering duties and balance transactions
Assist guests with enquiries and complaints professionally