Customer Service Manager

MODU K PTE. LTD.

Singapore
Bachelor's degree in business or commerce
3 to 5 years leadership experience
Professional customer support skills
The role requires managing client inquiries professionally while ensuring concerns are addressed quickly and completely

Job Summary

  • The role requires managing client inquiries professionally while ensuring concerns are addressed quickly and completely.
  • Candidates must educate salon customers based on their real needs to drive satisfaction and repeat visits.
  • The position involves gathering feedback to improve operations and maintaining a positive, empathetic attitude at all times.

Matching Summary

Match Score: 85

The role requires managing client inquiries professionally while ensuring concerns are addressed quickly and completely.

Skills & Requirements

Must-have

  • Bachelor's Degree in Business or Commerce
  • 3 to 5 years leadership experience
  • Professional customer support skills
  • High standards of appearance and grooming
  • Exceptional people and communication skills

Nice-to-have

  • Prior experience in the beauty line
  • Ability to stay calm with difficult customers
  • Computer literate proficiency
  • Proactive mindset for customer retention

Key Requirements

  • Bachelor's Degree in Business, Commerce or relevant fields
  • Three (3) to five (5) years of leadership experience
  • Experience in customer-service-related capacity
  • Prior experience in the beauty line preferred

Work Rights

Not specified

Tailored Resume

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