Consulente Front Office – Assistenza Clienti

Diversey

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Customer interaction via phone and digital tools
Technical assistance for professional equipment
Order entry and shipment verification
** Diversey is seeking a Front Office Consultant for Customer Service who will serve as the primary contact for clients, providing technical assistance and operational support. The ideal candidate should possess a proactive problem-solving approach, fluency in Italian, and familiarity with technical systems, as well as experience in customer service. **

Job Summary

  • You will be the first point of contact for customers, providing direct technical assistance, operational support, and managing requests via phone and digital tools.
  • The role involves providing basic technical support for TASKI machines, pool plants, dishwashers, or professional laundries, understanding electrical and hydraulic components.
  • We offer comprehensive training, opportunities for professional growth and development within Diversey, and a collaborative work environment.

Matching Summary

Match Score: 75

** Diversey is seeking a Front Office Consultant for Customer Service who will serve as the primary contact for clients, providing technical assistance and operational support. The ideal candidate should possess a proactive problem-solving approach, fluency in Italian, and familiarity with technical systems, as well as experience in customer service. **

Skills & Requirements

Must-have

  • Customer interaction via phone and digital tools
  • Technical assistance for professional equipment
  • Order entry and shipment verification
  • SAP and Office 365 proficiency
  • Problem-solving and customer focus

Nice-to-have

  • Proactive approach and problem orientation
  • Interest in technology and machinery
  • Collaborative work environment

Key Requirements

  • Belonging to Protected Categories (Law 68/99)
  • Fluent Italian language
  • Computer skills: Outlook, Office 365, SAP, Salesforce, Excel
  • Previous experience in technical support or customer service is a plus

Work Rights

Belonging to Protected Categories (Law 68/99)

Tailored Resume

Cover Letter