Patient Service Representative - Ft, Nights (11p-7:30a) - Jhn Ed
Thomas Jefferson University Hospitals, Inc.
Philadelphia, Pennsylvania, United States
Patient registration
Demographic and insurance information
Medical necessity confirmation
Provides a positive patient experience to patients and families by demonstrating strong communication and customer service skills while registering patients
Job Summary
Provides a positive patient experience to patients and families by demonstrating strong communication and customer service skills while registering patients.
Gathers accurate demographic and insurance information, identifies uninsured patients, retrieves orders, confirms medical necessity, and answers phones for outpatient visits.
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical, dental, vision, retirement plans, and tuition assistance.
Matching Summary
Provides a positive patient experience to patients and families by demonstrating strong communication and customer service skills while registering patients.
Skills & Requirements
Must-have
Patient registration
Demographic and insurance information
Medical necessity confirmation
Out-of-pocket liability collection
Computer and Microsoft Office proficiency
Healthcare EHR applications
Nice-to-have
Positive patient experience
Strong communication skills
Meticulous attention to detail
Adherence to protocols
Team performance metrics
Key Requirements
High School Diploma or GED
Minimum 3 years experience in healthcare customer service
Prior registration experience in Emergency Dept preferred