Customer Care Regional Tech.

Clayton Homes of Louisville

Not specified; not specified; full-time team membe...
Five years of manufactured home building experience
Ability to read blueprints and technical diagrams
Proficiency with hand tools and diagnostic equipment
The Customer Care Field Technician is responsible for delivering the desired customer service experience by effectively making warranty, courtesy, or service repairs that meet or exceed customer expectations

Job Summary

  • The Customer Care Field Technician is responsible for delivering the desired customer service experience by effectively making warranty, courtesy, or service repairs that meet or exceed customer expectations.
  • Team members enjoy excellent benefits including competitive 401K programs, paid parental leave, tuition reimbursement, and holistic wellness programs available online or in-person.
  • The role requires cooperation with production teams and local inspectors to ensure homes are built to proper federal codes while maintaining high Net Promoter Scores.

Matching Summary

The Customer Care Field Technician is responsible for delivering the desired customer service experience by effectively making warranty, courtesy, or service repairs that meet or exceed customer expectations.

Salary

Not specified; Not specified; Full-time team members have flexibility to create their own health, dental, and vision benefits package

Skills & Requirements

Must-have

  • Five years of manufactured home building experience
  • Ability to read blueprints and technical diagrams
  • Proficiency with hand tools and diagnostic equipment
  • Safe vehicle operation and field automation systems
  • Knowledge of 24 CFR Part 3280 and DAPIA codes

Nice-to-have

  • Computer literacy and software learning ability
  • Strong interpersonal and phone communication skills
  • Passionate, positive attitude eager to learn
  • Experience in sustainable housing practices
  • Willingness to work flexible shifts and travel

Key Requirements

  • Minimum five years of experience in manufactured home building industry
  • Ability to lift and carry up to 50 lbs
  • Compliance with DOT Federal Motor Carrier Safety regulations
  • Availability to be away from home for several days at a time

Work Rights

Not specified

Tailored Resume

Cover Letter