Epc Product Support Manager

Liquidfusioninc

10+ years in service/product delivery operations
5-10 years digital and it experience
Hierarchical management of level 2 and level 3 support teams
The role oversees the global support ecosystem for EPC products within the Digital Delivery Services Innotech division

Job Summary

  • The role oversees the global support ecosystem for EPC products within the Digital Delivery Services Innotech division.
  • Candidates must manage hierarchical teams including Level 3 experts and globally distributed Level 2 support specialists.
  • Responsibilities include ensuring operational integrity, managing Service Level Agreements, and driving continuous improvement based on customer feedback.

Matching Summary

The role oversees the global support ecosystem for EPC products within the Digital Delivery Services Innotech division.

Skills & Requirements

Must-have

  • 10+ years in service/product delivery operations
  • 5-10 years digital and IT experience
  • Hierarchical management of Level 2 and Level 3 support teams
  • EPC domain knowledge (Engineering Procurement Construction)
  • Service Level Agreement management and incident resolution

Nice-to-have

  • Strategic planning and impact analysis skills
  • Experience with transformation programs like E&C ALign
  • Ability to present actionable metrics to stakeholders
  • Knowledge of sandbox testing and UAT coordination

Key Requirements

  • Bachelor's or Master's degree in Engineering, Business, or IT
  • Minimum 10 years overall experience in service/product delivery
  • Fluent English language proficiency
  • Over 2 years of management experience

Work Rights

Not specified

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