Specialist Change Analyst

Barclaycard

Sunderland, UK
**
Experience delivering service channel or digital change
Hands-on experience with aws configuration
Practical understanding of contact center and ivr
** Barclaycard is seeking a Specialist Change Analyst to manage strategic change initiatives aimed at enhancing operational efficiency within the bank. The role involves collaboration with various stakeholders, effective communication of change management strategies, and data analysis to monitor performance and improvements. **

Job Summary

  • This role is responsible for managing the implementation of strategic change initiatives to enhance the bank's operational efficiency.
  • You will take ownership of end-to-end delivery ensuring all change is effectively implemented, operationally ready, and safely embedded with minimal disruption.
  • The position requires collaboration with internal stakeholders including business leaders project managers and SMEs to promote alignment between operations and the bank's objectives.

Matching Summary

Match Score: 75

** Barclaycard is seeking a Specialist Change Analyst to manage strategic change initiatives aimed at enhancing operational efficiency within the bank. The role involves collaboration with various stakeholders, effective communication of change management strategies, and data analysis to monitor performance and improvements. **

Skills & Requirements

Must-have

  • Experience delivering service channel or digital change
  • Hands-on experience with AWS configuration
  • Practical understanding of contact center and IVR
  • Strong stakeholder management across Product Technology
  • Sound understanding of operational readiness risk controls

Nice-to-have

  • Experience in Payments Acquiring financial services
  • Experience with customer journey design optimisation
  • Experience working in large matrixed organisations
  • Supporting continuous improvement using MI data
  • Knowledge of emerging AI-enabled capabilities

Key Requirements

  • Experience delivering service channel or digital change in complex operational environment
  • Hands-on experience with AWS configuration and cloud-based channel technologies
  • Confidence managing multiple stakeholders across Product Technology Operations and Commercial teams

Work Rights

Not specified

Tailored Resume

Cover Letter