Customer Service Lead

Tarzanapetclinic

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Exceptional client service
Team supervision
Operational support
Tarzanapetclinic is seeking a Customer Service Lead who will supervise the reception team while providing exceptional client service in a veterinary setting. The ideal candidate will possess veterinary experience, leadership skills, and a passion for animal care and client relationships

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include managing client communication, maintaining patient records, processing billing, and leading the reception team through recruitment, training, and performance feedback.
  • The company offers a competitive compensation and benefits package including pay up to $22 per hour, bonus pay, medical, dental, vision insurance, 401(k) with matching, and paid time off.

Matching Summary

Match Score: 85

Tarzanapetclinic is seeking a Customer Service Lead who will supervise the reception team while providing exceptional client service in a veterinary setting. The ideal candidate will possess veterinary experience, leadership skills, and a passion for animal care and client relationships.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling

Skills & Requirements

Must-have

  • Exceptional client service
  • Team supervision
  • Operational support
  • Maintain accurate electronic medical records
  • Process billing transactions

Nice-to-have

  • Mentorship and coaching
  • Foster accountability and teamwork
  • Positive and energetic attitude
  • Compassionate patient care

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter