Market conform salary + a bonus; benefits: 41 days...
Hybrid
Professional customer service
Accept and register fault reports
Dispatch fault reports
As a Customer Service Medewerker, you are the voice of KONE, providing professional, high-level service during every customer interaction
Job Summary
As a Customer Service Medewerker, you are the voice of KONE, providing professional, high-level service during every customer interaction.
Key responsibilities include professionally handling and registering fault and entrapment reports, dispatching them to the correct service technician, and meticulously documenting data.
KONE offers a market-conform salary with a bonus, generous leave (41 days), hybrid working options, lease a bike program, development opportunities, and pension build-up.
Matching Summary
As a Customer Service Medewerker, you are the voice of KONE, providing professional, high-level service during every customer interaction.
Salary
Market conform salary and a bonus; Benefits: 41 days leave (27 vacation, 13 ADV, 1 sustainable employability day) based on 40 hours; Pension build-up and discounts
Skills & Requirements
Must-have
professional customer service
accept and register fault reports
dispatch fault reports
document data accurately
provide customer support
Nice-to-have
service mindset
collaborative team environment
proactive attitude
stress resistant
ethical business practices
Key Requirements
MBO-4 work and thinking level
Ability to interpret documents
Good Dutch and English language skills
Experience in customer service environment is a pré