Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Hybrid (at least 50% in-office quarterly)
3 years saas enterprise software experience
Object oriented programming language knowledge
Log file analysis capability
Workday is seeking a Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. The role involves providing solutions for business-critical customer issues in a SaaS environment, requiring a mix of technical skills, effective communication, and a collaborative spirit

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while delivering time-sensitive solutions.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for complex technical issues.
  • Workday offers flexible work schedules requiring at least 50% in-office time per quarter alongside competitive compensation and benefits.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. The role involves providing solutions for business-critical customer issues in a SaaS environment, requiring a mix of technical skills, effective communication, and a collaborative spirit.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years SaaS enterprise software experience
  • Object Oriented Programming language knowledge
  • Log file analysis capability
  • SQL syntax proficiency
  • API client tool experience

Nice-to-have

  • HCM or Talent Acquisition solution support
  • SOAP WSDL XML web service integration
  • Health monitoring tools experience
  • Knowledge Centered Service contribution
  • Resilience under tight resolution timeframes

Key Requirements

  • 3 years SaaS experience (P3 level)
  • 2 years SaaS experience (P2 level)
  • Basic programming knowledge required
  • SQL and API tool proficiency
  • HCM/Talent solutions background preferred

Work Rights

Not specified

Tailored Resume

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