Application Support Analyst

D L RESOURCES PTE LTD

Singapore, Singapore
As400 production support experience
Unix/linux shell scripting skills
Sql query writing and log parsing
The role requires investigating production issues and managing user incidents within strict SLA timeframes

Job Summary

  • The role requires investigating production issues and managing user incidents within strict SLA timeframes.
  • Candidates must possess strong hands-on experience with AS400, Unix shell scripting, and SQL to resolve defects.
  • This position involves supporting critical retail or wholesale payment systems in a fast-paced 24/7 environment.

Matching Summary

Match Score: 85

The role requires investigating production issues and managing user incidents within strict SLA timeframes.

Skills & Requirements

Must-have

  • AS400 production support experience
  • Unix/Linux shell scripting skills
  • SQL query writing and log parsing
  • 2+ years bank/financial vendor support
  • 24/7 onsite shift work availability

Nice-to-have

  • ITIL service operation methodology knowledge
  • Disaster Recovery exercise support
  • Proactive communication and presentation skills
  • Experience with Control-M or Splunk tools

Key Requirements

  • 2 or more years of production support experience
  • Prior hand-on experience with OPEN Systems/AS4000
  • Willingness to work onsite shift-support model

Work Rights

Not specified

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