Sr Manager, Customer Service

PPD (Thermo Fisher)

Lagunilla, Costa Rica
Managing large teams
Stakeholder management
Customer service processes
Join our team as a Senior Manager of Customer Service at Thermo Fisher Scientific, where you'll guide and develop a customer care organization that delivers exceptional service to our customers

Job Summary

  • Join our team as a Senior Manager of Customer Service at Thermo Fisher Scientific, where you'll guide and develop a customer care organization that delivers exceptional service to our customers.
  • You'll support operational excellence while creating a culture of continuous improvement and innovation.
  • This role offers the opportunity to shape customer care practices, lead transformational projects, and develop high-performing teams.

Matching Summary

Join our team as a Senior Manager of Customer Service at Thermo Fisher Scientific, where you'll guide and develop a customer care organization that delivers exceptional service to our customers.

Skills & Requirements

Must-have

  • Managing large teams
  • Stakeholder management
  • Customer service processes

Nice-to-have

  • Strong communication skills
  • Project management capabilities
  • Knowledge of digital transformation

Key Requirements

  • Advanced degree plus 6 years experience
  • Experience managing teams in customer service
  • Fluency in English required

Work Rights

Not specified

Tailored Resume

Cover Letter