Senior Onboarding Specialist, Italian & English Speaking - Dev/implementation

Salesforce

Not specified; not specified; not specified
Fluent in english and italian
3+ years salesforce experience
Service cloud subject matter expertise
This role focuses on helping customers achieve rapid time to value while building a strong knowledge foundation for future growth with their Service Cloud product

Job Summary

  • This role focuses on helping customers achieve rapid time to value while building a strong knowledge foundation for future growth with their Service Cloud product.
  • Acting as a trusted advisor, you will guide initial onboarding conversations and create tailor-made Success Paths to ensure customer business objectives are met.
  • You will deliver virtual 1:1 engagements to educate customers and use consulting skills to uncover initial business use cases, setting the stage for long-term success.

Matching Summary

This role focuses on helping customers achieve rapid time to value while building a strong knowledge foundation for future growth with their Service Cloud product.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Fluent in English and Italian
  • 3+ years Salesforce experience
  • Service Cloud subject matter expertise
  • Consultative engagement skills
  • Virtual presentation capabilities

Nice-to-have

  • Project management principles
  • Software implementation strategy
  • Data literacy and reporting
  • Agile mindset in dynamic environment
  • Strong relationship building

Key Requirements

  • Salesforce Admin Certification required
  • Advanced Admin Certification required
  • Platform App Builder Certification required
  • Agentforce Specialist Certification required
  • Service Cloud Consultant Certification required
  • Fluency in English and Italian languages

Work Rights

Not specified

Tailored Resume

Cover Letter