This foundational role involves building the CX Ops function from the ground up alongside a solo leader for a team of 100+ people
Job Summary
This foundational role involves building the CX Ops function from the ground up alongside a solo leader for a team of 100+ people.
The position requires owning Planhat administration, developing self-service reporting, and refining critical customer lifecycle processes like sales-to-CS handoffs.
Candidates will drive strategic initiatives including redefining health scoring methodologies and operationalizing CSQL motions to expand revenue opportunities.
Matching Summary
This foundational role involves building the CX Ops function from the ground up alongside a solo leader for a team of 100+ people.
Salary
Base: $110k-$125k; Equity: Included; Benefits: Not specified
Skills & Requirements
Must-have
Planhat platform administration experience
Salesforce or Gainsight platform knowledge
SQL or technical querying skills
NPS/CSAT survey program implementation
Data analysis and dashboard building
Customer Success Qualified Lead motion
Nice-to-have
Experience with Tines product automation
Ability to build trust with stakeholders
Consulting or business analytics background
Autonomy in building systems from scratch
Strategic initiative execution skills
Key Requirements
2-4 years in analytical role (CS Ops, RevOps, consulting)
Direct Planhat experience required
Authorized to work for any employer in the U.S.
No visa sponsorship available
Work Rights
Must be authorized to work for any employer in the U.S.