Complex Motor Claims Team Manager

American International Group

Manchester, United Kingdom
Complex motor claims handling
Technical excellence
Operational controls
You will lead a team of UK Casualty Motor Claims Adjusters and work closely with the UK Head of Motor Claims to ensure the delivery of operational, service and technical excellence whilst promoting AIG’s core values

Job Summary

  • You will lead a team of UK Casualty Motor Claims Adjusters and work closely with the UK Head of Motor Claims to ensure the delivery of operational, service and technical excellence whilst promoting AIG’s core values.
  • The role will require you to work collaboratively and strategically within your peer group and be a strong team player, ensuring robust operational controls and claims governance, as well as providing technical support and sound claims handling judgement to adjusters and ensuring outstanding customer service at all times.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

You will lead a team of UK Casualty Motor Claims Adjusters and work closely with the UK Head of Motor Claims to ensure the delivery of operational, service and technical excellence whilst promoting AIG’s core values.

Skills & Requirements

Must-have

  • Complex Motor Claims Handling
  • Technical Excellence
  • Operational Controls
  • Claims Governance
  • Customer Service Delivery
  • Stakeholder Management

Nice-to-have

  • Strategic Mindset
  • Continuous Improvement Culture
  • Talent Development
  • In-person Collaboration

Key Requirements

  • Sound technical knowledge of Casualty Motor claims
  • Experience handling claims up to $500,000 USD
  • Excellent knowledge of Pre-Action Protocols
  • Experience leading and motivating teams
  • Strong organisational skills

Work Rights

Not specified

Tailored Resume

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