The IT Technical Support Specialist provides first- and second-level technical assistance to company employees and end-users, ensuring timely response and resolution to technical issues
Job Summary
The IT Technical Support Specialist provides first- and second-level technical assistance to company employees and end-users, ensuring timely response and resolution to technical issues.
The role involves answering questions about installation, configuration, operation, customization, and usage of IT systems and software, applying diagnostic techniques to identify issues and implement corrective actions.
Responsibilities include conducting professional user training sessions on Microsoft Office 365, SharePoint, and other digital tools to enhance user proficiency and productivity.
Matching Summary
The IT Technical Support Specialist provides first- and second-level technical assistance to company employees and end-users, ensuring timely response and resolution to technical issues.
Skills & Requirements
Must-have
Microsoft Windows 11
Active Directory
Microsoft 365
network topology
ITSM ticketing systems
SharePoint
Power BI
Nice-to-have
customer focused
problem-solving abilities
organizational abilities
follow established processes
performance under pressure
Key Requirements
University degree in IT, Computer Science, or equivalent
2–4 years of relevant experience
Familiarity with IT service management (ITSM) or Help Desk ticketing systems
Experience with engineering application/tool deployment processes