(aig Sonpo) It Support Manager

AIG Europe Ltd

2 day onsite
Ai and machine learning concepts
Python and bash scripting experience
Terraform and ansible iac tools
The IT Support Manager position at AIG Europe Ltd is pivotal for ensuring the operational health and continued performance of business applications. The role emphasizes rapid issue resolution, collaboration with development teams, and the implementation of AI-driven solutions to enhance user satisfaction and system reliability

Job Summary

  • The IT Support Manager is a critical role responsible for ensuring the operational health, availability, and performance of business applications.
  • This position requires leveraging AI and machine learning to predict issues, automate repetitive tasks, and drive continuous improvement through blameless post-mortems.
  • Candidates must have extensive experience in IT service management, production system operations, and leading cross-functional initiatives within the insurance sector.

Matching Summary

Match Score: 85

The IT Support Manager position at AIG Europe Ltd is pivotal for ensuring the operational health and continued performance of business applications. The role emphasizes rapid issue resolution, collaboration with development teams, and the implementation of AI-driven solutions to enhance user satisfaction and system reliability.

Skills & Requirements

Must-have

  • AI and machine learning concepts
  • Python and Bash scripting experience
  • Terraform and Ansible IaC tools
  • GPT and Claude LLM frameworks
  • Incident response and post-mortem analysis
  • Service Level Objectives (SLO) management

Nice-to-have

  • Strong communication in Japanese and English
  • Proactive learning of new technologies
  • Cross-functional team collaboration skills
  • Experience with intelligent chatbots
  • Leadership in regional technology teams

Key Requirements

  • Bachelor's degree in related field
  • 3+ years relevant IT experience
  • 5+ years team lead or project management experience
  • Hands-on experience with GPT/Claude models
  • Production environment troubleshooting experience

Work Rights

Not specified

Tailored Resume

Cover Letter