Director, Product Management - Agentforce Contact Center Digital

Salesforce

San Francisco, California, United States
Base: $197,300 - $313,700 annually; select sf/nyc ...
Onsite
8+ years product management experience
3+ years director-level or senior ic role
Enterprise saas or ccaas domain expertise
This role defines the north star for a unified channels platform strategy spanning Customer 360, Voice, and digital channels

Job Summary

  • This role defines the north star for a unified channels platform strategy spanning Customer 360, Voice, and digital channels.
  • The successful candidate will own the roadmap for Agentforce Contact Center Digital, driving the integration of AI agents alongside human reps.
  • Salesforce offers competitive compensation including base salary up to $344,700 in select cities, along with comprehensive benefits like medical, dental, vision, and equity.

Matching Summary

This role defines the north star for a unified channels platform strategy spanning Customer 360, Voice, and digital channels.

Salary

Base: $197,300 - $313,700 annually; Select SF/NYC areas: $237,700 - $344,700 annually; Bonus/Equity/Benefits: Not specified in detail but mentioned as part of total comp

Skills & Requirements

Must-have

  • 8+ years product management experience
  • 3+ years Director-level or senior IC role
  • Enterprise SaaS or CCaaS domain expertise
  • Multi-layer product portfolio ownership
  • Deep knowledge of CPaaS and voice channels
  • Proven product monetization and pricing strategy
  • Executive-level communication skills

Nice-to-have

  • Hands-on experience with agentic AI workflows
  • Familiarity with Salesforce ecosystem
  • Experience shipping across multiple deployment models
  • Active use of AI productivity tools
  • Technical fluency in architecture decisions

Key Requirements

  • 8+ years of product management experience
  • 3+ years in Director-level or equivalent senior IC role
  • Related technical degree required
  • Domain expertise in enterprise contact center or agentic AI

Work Rights

Not specified

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