Not specified; benefits: flex working hours, 22 da...
Hybrid (3 days in-office, 2 days remote)
Bachelor's degree in engineering or related field
3-5 years technical support experience
Strong communication and problem-solving skills
AVEVA is seeking a Technical Support Engineer in Tokyo, Japan, to provide exceptional technical support to a diverse customer base, including Fortune 100 companies. The role involves solving complex technical issues, collaborating with various departments, and contributing to customer success through effective communication and problem-solving skills
Job Summary
The role involves investigating deep technical issues and communicating clearly with Fortune 100 customers to solve complex challenges.
Employees will receive thorough training including classroom sessions, shadowing, and hands-on experience with PI systems.
The position offers a hybrid work model requiring three days in the Tokyo office, along with comprehensive benefits including 22 days of annual leave.
Matching Summary
Match Score: 85
AVEVA is seeking a Technical Support Engineer in Tokyo, Japan, to provide exceptional technical support to a diverse customer base, including Fortune 100 companies. The role involves solving complex technical issues, collaborating with various departments, and contributing to customer success through effective communication and problem-solving skills.
Salary
Not specified; Benefits: Flex working hours, 22 days annual leave, parental leave, Relo Club, life insurance, pension, education support
Skills & Requirements
Must-have
Bachelor's Degree in Engineering or related field
3-5 years technical support experience
Strong communication and problem-solving skills
Ability to work remotely and on-site
Experience with PI systems or similar software
Nice-to-have
Enthusiasm for helping customers succeed
Additional language skills like Chinese or Spanish
Willingness to travel to operating facilities
Interest in teaching public classes
Ability to collaborate across time zones
Key Requirements
Bachelor's, Master's, or PhD in Engineering, Math, CS, or Natural Sciences
3-5 years of previous technical support experience in software
Self-motivated with a strong customer mindset
Pass drug screening and comprehensive background check