Customer Success Manager, Legal - Growth & Retention

Thomson Reuters

Hybrid (2-3 days a week in the office)
Customer success experience
Fluent in japanese
Salesforce.com experience
Thomson Reuters is seeking a Customer Success Manager for its legal products, focusing on client onboarding, proactive support, and driving customer satisfaction to maximize retention and revenue. The role requires strong communication skills, a background in customer success or account management, and an understanding of generative AI and legal tech. The position promotes a hybrid work model and offers comprehensive benefits and growth opportunities

Job Summary

  • This role focuses on onboarding, enablement, and proactive customer care for contracted clients of legal products.
  • You will provide ongoing support through renewal, driving adoption and value realization.
  • We offer a flexible hybrid working environment and comprehensive benefits to support work-life balance.

Matching Summary

Match Score: 85

Thomson Reuters is seeking a Customer Success Manager for its legal products, focusing on client onboarding, proactive support, and driving customer satisfaction to maximize retention and revenue. The role requires strong communication skills, a background in customer success or account management, and an understanding of generative AI and legal tech. The position promotes a hybrid work model and offers comprehensive benefits and growth opportunities.

Skills & Requirements

Must-have

  • Customer Success experience
  • Fluent in Japanese
  • Salesforce.com experience

Nice-to-have

  • Strong communication skills
  • Flexible and adaptable mindset
  • Understanding of generative AI

Key Requirements

  • 3+ years in Customer Success
  • Intermediate to Advanced English
  • Basic understanding of machine learning

Work Rights

Not specified

Tailored Resume

Cover Letter