Front Desk Agent (f/m/x)

Hotel Chadstone Melbourne MGallery

Vilamoura, , Portugal
On-site
Guest check-ins and check-outs
Handle guest requests promptly
Process billing and payments
The Hotel Chadstone Melbourne MGallery is seeking a Front Desk Agent to join their team at the Victoria Golf Resort & Spa in Portugal. Ideal candidates will possess strong hospitality skills, fluency in Portuguese and English, and a minimum of six months’ experience in a similar role, while benefiting from exclusive colleague perks

Job Summary

  • As a Front Desk Agent, you are a true ambassador of the Victoria experience, helping transform every stay into a unique and unforgettable memory.
  • Responsibilities include greeting guests, handling check-ins and check-outs, managing complaints, and promoting hotel outlets.
  • Employee benefits include complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, and special discounts on dining and wellness services.

Matching Summary

Match Score: 85

The Hotel Chadstone Melbourne MGallery is seeking a Front Desk Agent to join their team at the Victoria Golf Resort & Spa in Portugal. Ideal candidates will possess strong hospitality skills, fluency in Portuguese and English, and a minimum of six months’ experience in a similar role, while benefiting from exclusive colleague perks.

Skills & Requirements

Must-have

  • Guest check-ins and check-outs
  • Handle guest requests promptly
  • Process billing and payments
  • Maintain knowledge of hotel services
  • Telephone service within brand standards
  • Safety and emergency procedures

Nice-to-have

  • Strong sense of hospitality
  • Sales-oriented mindset
  • Composure under pressure
  • Initiative-taking and proactive attitude
  • Adaptability and flexibility
  • Passion for delivering exceptional service

Key Requirements

  • Minimum 6 months' experience in a similar role
  • Fluency in Portuguese and English
  • Hotel school diploma is an asset
  • Previous experience in a 4* or 5* hotel
  • Knowledge of payment handling
  • Solid computer skills
  • Knowledge of Front Office systems (PMS Software)

Work Rights

Not specified

Tailored Resume

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