Lead Renewals & Customer Success Manager (german Speaking)
Culture Amp
Berlin, Germany
Not specified; employee share options program incl...
Hybrid (2 days onsite)
Native german speaker
7+ years saas experience
Enterprise contract renewals
Culture Amp is seeking a Lead Renewals & Customer Success Manager who is fluent in German to oversee Enterprise accounts in the DACH region. The role emphasizes driving customer success and adoption while managing complex contract renewals, and the ideal candidate should have extensive experience in customer success within a SaaS environment
Job Summary
The role involves owning a book of Enterprise accounts in the DACH region to drive adoption and lead complex contract renewals.
Candidates must demonstrate a proven track record of meeting retention goals while managing million-dollar-plus contract negotiations.
Culture Amp offers competitive benefits including employee share options, a monthly life allowance, and quarterly company-wide wellbeing pauses.
Matching Summary
Match Score: 85
Culture Amp is seeking a Lead Renewals & Customer Success Manager who is fluent in German to oversee Enterprise accounts in the DACH region. The role emphasizes driving customer success and adoption while managing complex contract renewals, and the ideal candidate should have extensive experience in customer success within a SaaS environment.
Salary
Not specified; Employee Share Options Program included; Monthly Camper Life Allowance provided
Skills & Requirements
Must-have
Native German speaker
7+ years SaaS experience
Enterprise contract renewals
SaaS metrics proficiency
CRM platform expertise
Nice-to-have
HR/People & Culture background
Mentorship and coaching skills
Strategic relationship building
Collaborative team approach
Diversity of thought
Key Requirements
7+ years in Customer Success or Account Management