Customer Care Specialist - Spanish Market

Skello

Barcelona, Spain
On-site
Spanish market support
Customer issue resolution
Intercom and phone support
The goal of the Skello Care team is to respond to our clients' daily questions via Intercom chat or phone

Job Summary

  • The goal of the Skello Care team is to respond to our clients' daily questions via Intercom chat or phone.
  • Your role will be to answer all our clients' questions about their use of Skello so that they use it like experts.
  • Contribute to the development of the team by participating in the training of new recruits.

Matching Summary

The goal of the Skello Care team is to respond to our clients' daily questions via Intercom chat or phone.

Skills & Requirements

Must-have

  • Spanish market support
  • Customer issue resolution
  • Intercom and phone support
  • Client retention and adherence

Nice-to-have

  • Positive impact on Skello development
  • Collaboration with Product and Tech teams
  • Promote Skello values to clients

Key Requirements

  • At least 1 year of customer support experience
  • Proficiency in Spanish (spoken and written)
  • Comfortable with technology and software
  • Experience with chat tools (Intercom, Zendesk)

Work Rights

Not specified

Tailored Resume

Cover Letter