This role partners with internal teams to translate business needs into actionable ServiceNow solutions while maintaining contact center platforms like Genesys Cloud
Job Summary
This role partners with internal teams to translate business needs into actionable ServiceNow solutions while maintaining contact center platforms like Genesys Cloud.
The team operates in a hybrid environment based in Columbus, OH or Des Moines, IA, requiring presence on Tuesdays and Thursdays.
Nationwide offers comprehensive benefits including medical/dental/vision, a pension plan, 401(k) match, and a minimum of 18 days of paid time off annually.
Matching Summary
This role partners with internal teams to translate business needs into actionable ServiceNow solutions while maintaining contact center platforms like Genesys Cloud.
Salary
Base: $95,500.00-$177,500.00; Expected Starting: $95,500.00 - $143,500.00; Benefits: Medical, dental, vision, life insurance, 401(k) match, pension plan
Skills & Requirements
Must-have
ServiceNow development skills
Genesys Cloud experience
Agile software development lifecycle
DevSecOps practices
Four or more years of technology experience
Nice-to-have
ServiceNow AI capabilities
CSM and Walk-Up Experience knowledge
Proactive problem-solving mindset
Insurance industry background
Continuous improvement focus
Key Requirements
Undergraduate degree in CS, MIS, or related field (or equivalent certificates)
Four or more years of analysis and technology experience